Once we receive your return we will issue a refund to the original form of payment. Please note the original shipping cost will not be refunded. We do not process exchanges. New merchandise that has not been washed, worn, altered, or soiled that are suitable for resale, may be returned for a refund within 14 days of purchase. All returns must be in the original packaging, with all tags attached, or they may be subject to a 20% restocking fee.A Phalanx we have a rigorous Quality Control / Quality Assurance protocol with our products and only want to put out the best product for you. However, there are times where a faulty item may slip through the cracks. Because of this all Phalanx products carry a 30 day guarantee against manufacture defects. If you experience a defective issue within this time-frame for orders placed on this website, please contact firstname.lastname@example.org and reference your order number. We may request the return of the defective merchandise for our inspection. Please allow up to 10 business days for shipment of your replacement product once it’s been accepted.